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Return Request

STEP 1: Please complete the form on this page.

STEP 2: We will contact you either today (Mon-Fri) or the next business day (weekends & public holidays) to advise:

if your request has been approved or not
what steps you should take next

Please do not return the item/s to us until you have received written approval to do so from us (for example an email from us)

JPW will only issue a Return Authorisation for items that:

Were purchased less than 30 days ago
- Regional customers must still obtain permission to return an item within 30 days of purchase. We will then advise whether the product can be returned to our sales representative at their next visit or should be returned via a carrier.
And are either:

In as-new condition (including packaging), suitable for re-sale
- You will be issued a refund or credit note to the value of the item

OR

Are damaged, faulty, or not as described

A credit or refund will not be issued for a return requested more than 30 days after purchase date, unless it is for an approved warranty claim.

We reserve the right to charge a 15% handling & re-stocking fee on all goods returned (except for damaged or faulty items, or approved warranty claims)

Our full Returns Policy can be found at www.jpwmarine.com.au/returns-policy.

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Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern JPW Marine’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘JPW Marine’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 64 Division Street Welshpool, WA 6106. Our ABN is 71 650 739 521. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

JPW Marine is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/

What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers, facsimile numbers and trade references.

This Personal Information is obtained in many ways including:

product orders placed with us
applications for a wholesale customer account with us
applications for jobs we advertise
job interviews
applications to become a supplier of ours
when we engage a new supplier
correspondence between us and individuals via telephone, email, facsimile, social media and live chat over the internet
form submissions on our website www.jpwmarine.com.au
from your website or publicly-available social media presence (if you have one)
from media and publications
from other publicly available sources
from cookies, and
from third parties

We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for:

the primary purpose of delivering products that you have ordered
providing information to our customers, and
marketing to both existing and prospective customers

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing:

via email at sales@jpwmarine.com.au
via post at PO Box 261 Welshpool WA 6986

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Job applicants and employees

In additional to the purposes listed above, we collect additional Personal Information from job applicants and employees in order to:

determine their right to work in Australia
assess their suitability for an advertised role within JPW Marine
pay employee salaries, superannuation and leave
withhold PAYG tax & pay it to the ATO

This additional information may include employment details, bank account details, superannuation fund details, tax file number, work visa status (if applicable) signature, date of birth and employer references.

This information is either held on secure servers in digital format, or in a locked cabinet if hard copy format. Job applicant information in hard copy format is destroyed within 3 months after the position has been filled, however if it is in digital format it may be retained for a period of up to one year. Employee information may be kept for up to one year after an employee ceases employment with JPW Marine, after which it will be deleted/destroyed.

Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure (such as to transport carriers we use to deliver your orders; and
Where required or authorised by law

JPW does not disclose personal information to overseas recipients except in the case where we are asked to deliver an order to an overseas address. In that scenario only personal information required for the transport carrier to undertake the following would be disclosed:

a) To deliver the order, or
b) in the scenario that the order could not be delivered for whatever reason, to contact the recipient in order to re-attempt delivery
c) in the scenario that the recipient claimed the order had not been received, to undertake an investigation into what happened to the package/s

Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing:

via email at sales@jpwmarine.com.au
via post at PO Box 261 Welshpool WA 6986

JPW Marine will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates
This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, or how your Personal Information is/has been handled by JPW Marine or a supplier of ours, please contact us at:

JPW Marine

PO Box 261, Welshpool WA 6986
sales@jpwmarine.com.au
+61 (0)8 6253 3000